Refund policy

No Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size or model selection, or other customer-related reasons.

Please review your order carefully before completing your purchase, including the selected phone model, design, quantity, and shipping information.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item. We’ll review your request and, if the issue is confirmed, provide an appropriate replacement or refund.

Custom and Personalized Products

Custom-made and personalized products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

Order Cancellations

Once an order has entered production or has been processed for fulfillment, it cannot be cancelled or refunded.

Lost or Delayed Packages

Shipping delays caused by carriers are outside our direct control. If your package appears to be lost or there is a delivery issue, please contact us and we’ll assist you in investigating the shipment.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where a refund, return, cancellation, or other remedy is required by law, those legal requirements will apply.